We're here to help, and have a wide variety of resources to assist with using EditReady. Many questions are answered in our user manual (also available from the "help" menu of the application) or in the frequently asked questions below. If you need a bit more support, you can email firstname.lastname@example.org or file a support request.
EditReady aims to support any file in a QuickTime or MXF wrapper - files with an .MXF .MOV, .MP4, and .M4V extension (excluding encrypted files). That includes ProRes, DNxHD, DVCProHD, H.264, Apple Intermediate, and more.
If you have problems with a particular clip and would like us to take a look, just highlight the clip in EditReady and choose "submit selected" from the "Help" menu.
Yes we do! We added support for MXF as a free upgrade in EditReady 1.1. Get in touch if you have specific questions about MXF.
EditReady supports all of the formats that ClipWrap supports, plus all the modern formats like MOV, MXF, and MP4. If you've got Mac OS X 10.8 or later, EditReady is all you need. We continue to support and maintain ClipWrap for users with older versions of Mac OS X. If you've got AVCHD and HDV footage and an older Mac, ClipWrap has you covered.
EditReady works on any Mac running Mac OS X 10.8 or later. If available, EditReady takes advantage of hardware H.264 encode/decode functionality (this includes most modern Macs).